TURKS CUSTOMER CARE PRIVACY POLICY

Updated as of January 2021

TURKS Customer Care is the customer care and feedback mechanism of Zenarosa Foods Corporation (“We” or “ZFC”), under the following brand “TURKS”. ZFC is the Personal Information Controller, as defined under Republic Act No. 10173 or the Data Privacy Act of 2012, responsible for ensuring the privacy of the personal information you provide through the use of this feedback system. As such Personal Information Controller, we process your personal information in accordance with the Data Privacy Act of 2012 and this Privacy Policy.

We shall (i) restrict access to the said information to the relevant team/s and (ii) remove the same from our database within six (6) months after the resolution of your concern.

You agree that by using Turks Customer Care, you consent to the processing of your personal information, and have read, understood and accepted this Privacy Policy.

WE COLLECT:

Full Name
E-mail address
Mobile number

If you provide these information and other personal information, you understand and agree that we will use such information for investigation purposes.

We require the information for the following purposes:

• To contact you to understand your feedback.
• To conduct a thorough analysis of the issues and concerns you raised and provide a better service.

We do not sell, distribute or lease your personal information to third parties other than those stated above, unless we have your permission or are required by law to do so.

We store your personal information in a secured database, which may be accessed by our management and franchisees for feedback management.

If you do not wish to be contacted, you may amend or request to opt out through our customer care email, customerservice@turks.ph

If you believe that any of your personal information we have is incorrect or incomplete, please email us as soon as possible using the e-mail address stipulated above. We will promptly correct any reported incorrect or incomplete information.